Last updated: 12 June 2026
This policy explains what information CRUMAIRE collects, how we use it, and the choices you have. CRUMAIRE is a handcrafted chocolate brand based in Islamabad, Pakistan. By using crumaire.com or placing an order with us, you agree to this policy.
Who we are
CRUMAIRE handcrafts brownies and chocolate barks in Islamabad, made fresh to order. For any question about your information, contact us at [email protected] or on WhatsApp at +92 339 1113128.
What we collect
We collect information you give us and information gathered automatically when you visit the site. Information you give us when ordering or contacting us:
- Your name
- Your delivery address
- Your phone number
- Your email address
- Order details and any notes you add
Information collected automatically as you browse:
- Pages viewed, time on site, and general usage data
- Device and browser information
- Cookies and similar tracking technologies (see below)
If you begin checkout and enter your email but do not complete your order, we may store those details so we can follow up about your order.
How we use your information
- To prepare, confirm and deliver your order
- To contact you about your order, including delivery updates
- To follow up on orders that were started but not completed
- To respond to your questions and provide support
- To understand how the site is used and improve it
- To measure and improve our advertising
Cookies and tracking
Our site uses cookies and tracking tools from the following third parties. These help us understand site traffic and measure our advertising. Through them, some of your browsing and interaction data is shared with these companies.
- Google Analytics (Google) — site traffic and usage
- Meta Pixel (Facebook and Instagram) — advertising measurement
- TikTok Pixel (TikTok) — advertising measurement
- Snapchat Pixel (Snapchat) — advertising measurement
You can control or disable cookies through your browser settings. Disabling cookies may affect how parts of the site work.
Payments
Payments are handled through cash on delivery, bank transfer, JazzCash, Easypaisa, or our website payment gateway. Where a third-party payment provider is used, your payment is processed by them directly. We do not store your full payment card details.
Email and order communication
We use email to send order confirmations, delivery information, and follow-ups on orders that were not completed. We do not send a marketing newsletter. If you no longer wish to receive order follow-up emails, contact us and we will stop.
Sharing your information
We do not sell your information. We share it only where needed to run the business:
- With delivery personnel, to bring your order to you
- With payment providers, to process payment
- With the analytics and advertising providers listed above
- Where required by law
How long we keep it
We keep order information for as long as needed to fulfil your order, keep proper business records, and resolve any issues. Usage and advertising data is retained according to the policies of the providers listed above.
Security
We take reasonable steps to protect your information. No method of transmission or storage is completely secure, but we work to keep your details safe.
Your choices
You may ask us to see, correct, or delete the personal information we hold about you. You may also control cookies through your browser. To make a request, contact [email protected].
Children
Our site and orders are intended for adults. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page with its date.
Contact us
Email: [email protected]
WhatsApp: +92 339 1113128
CRUMAIRE, Islamabad, Pakistan