Last updated: 12 June 2026
Every CRUMAIRE order is handcrafted in Islamabad and made fresh to order. Because our products are perishable food, our policy is built around freshness, food safety, and putting things right when they go wrong.
Perishable products
As our brownies and barks are freshly made and perishable, we are unable to accept returns or offer refunds once an order has been delivered and accepted, except in the cases below.
Damaged or incorrect orders
If your order arrives damaged, or you receive the wrong item, contact us within 2 hours of delivery with a photograph. Once confirmed, we will replace the affected item at no cost to you, or arrange a refund where a replacement is not possible.
Cancellations
You may cancel your order at any time before it leaves for delivery. To cancel, message us as early as you can on WhatsApp at +92 339 1113128 or email [email protected]. Once an order has left for delivery, it can no longer be cancelled.
How refunds are issued
Where a refund applies, it is returned through your original payment method or another method we agree with you. Please allow a few working days for the refund to reach you, depending on your bank or payment provider.
How to reach us
For anything related to a refund, replacement, or cancellation:
Email: [email protected]
WhatsApp: +92 339 1113128
We make every order as if it were a gift. If something is not right, tell us, and we will make it right.